This web site is operated by Piccolo Bambino ("we", "us" or "our"). All purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order. If you order goods after we have published the changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date when these Terms and Conditions were most recently updated.
We will confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the email address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the email. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.
All prices are in UK Pounds and are inclusive of VAT where applicable, at the current rate. The price of the goods will be as quoted on the web site at the time you confirm your order (usually by clicking the "checkout" button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.
The price of the goods does not include a charge for delivery.
Although we endeavour to hold stock of all the items advertised for sale on our site this cannot be guaranteed so that by acknowledging receipt of your order we are not creating a binding contract to supply what you have ordered but which we do not have in stock. The content of the site is managed and therefore any products that are out of stock should be highlighted.
In the event of unavailability for whatever reason, we will advise you of our position when we receive your order and we will await your subsequent instructions.
We aim to keep everything we sell in stock. We will send your order within three to five working days but we will do everything we can to deliver the next working day (Monday-Friday, no Saturday postage), so you should get your beautiful gifts quickly.
Your order will be sent by Royal Mail First Class.
If we do not have your item in stock, we will let you know as soon as possible and give you an expected despatch date which hopefully won't be too long.
Free Delivery over £50 Standard Delivery Charge £3.95
If you provide us with a wrong delivery address and your goods are delivered to another party, Piccolo Bambino naturally cannot be held responsible for any loss you incur as a result.
*Please note that these charges are for standard, UK mainland deliveries only.
Sorry at this moment in time we don’t offer overseas delivery.
Out of Stock items
If you have any further questions regarding delivery times and charges, please don’t hesitate to email us at: firstname.lastname@example.org Oops - very occasionally we sell out of our really popular products. If this happens, we’ll let you know and send your other toys as normal. When the out of stock toy is back in we will send it on (of course, there’s no additional postage charge).
We want you to be completely satisfied with your order. If, for any reason, you are not satisfied with your purchase, you may return the unused item to us in its original unused condition within 14 days of receipt and we will refund or exchange the item. Please contact us in writing at email@example.com to let us know the reason for returns, quoting your order number. You will be responsible for paying the return postage cost, obtaining proof of posting and we also advise that you insure your parcel sufficiently or send via Special Delivery as claims for lost returns parcels will not be accepted should the item go astray in transit.
Once the item has been received by us, we will refund the price of the item using the same method originally used by you to pay for it, or exchange the product if an exchange has been requested. We try to process returns as quickly as possible.
A refund of the delivery charge will only be given if items were damaged or faulty.
5 Knave Close
If within 7 days upon you receiving your item, you happen to discover a fault, please let us know straight away. All faults must be reported within 7 days of receipt of goods.
You will then have an option to get a full refund or have it exchanged.
Please note after 7 days we will not offer full refunds. FOR THIS REASON WE ASK ALL CUSTOMERS TO INSPECT ALL ITEMS WITHIN 7 DAYS OF RECEIVING THEM.
Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights.
In addition that outlined above we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.
Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.